Docs

What's New

A plain-language history of what was added and changed in ISPBills.

  • 🟢 Added — Website inquiry inbox and storefront integrations: Partners can now read contact-form conversations, securely download visitor attachments, reply by email and manage inquiry status from the Partner portal. Brand settings also accept trusted website verification, analytics, tag-manager and live-chat snippets for the public storefront.

  • 🔵 Changed — A clearer feature story with stronger search metadata: The public Partner website now presents the platform through one essentials panel and four concise workspaces, with additional WebSite and FAQ structured data for search engines.

  • 🔵 Changed — Existing Partner websites stay available during package expansion: When an existing package already uses a new tier’s default name, the additional tier now receives a clear unique name automatically while the Partner’s established package name remains unchanged.

A running list of the latest features and improvements added to ISPBills. Entries are grouped by the date they became available and marked as Added or Changed.

August 11, 2026

  • 🔵 Changed — More flexible Partner websites and packages: Partners now manage 12 ready tiers from 100 to 20,000 subscribers, choose nine for their public website, show monthly and one-time setup pricing, and can fund a setup discount from their own commission. The storefront also includes richer product views, a clearer feature catalog, sliding provider logos, and a spam-protected contact form with attachments.
  • 🔵 Changed — A modern customer portal workspace: Subscribers now have a clearer responsive dashboard, grouped desktop and mobile navigation, faster access to bills and support, and consistent modern views for packages, payments, usage, profile, recharge, card stores, and service history.
  • 🟠 Fixed — Customer support ticket submission: Creating a support ticket from the customer portal no longer fails when a localized display-date format is enabled.
  • 🔵 Changed — Customer login opens from the main app address: The main ISPbills application address now opens the subscriber customer login again, while branded Partner domains continue to open their own public websites.
  • 🔵 Changed — More reliable Partner websites: A correctly configured managed Partner domain now remains available without unnecessary DNS changes, keeping the public website reachable during routine domain verification.
  • 🔵 Changed — A new Partner Program experience: The Partner page has been rebuilt around a clearer white-label business journey, with brand and ready-website previews, guidance for different Partner businesses, accurate active-ISP discount levels, a practical launch path, and responsive presentation.

August 10, 2026

  • 🔵 Changed — A more engaging Partner Program experience: The public Partner page now presents the opportunity through a colourful guided journey, clearer benefits and discount tiers, richer brand and storefront previews, stronger calls to action, and faster mobile navigation.

August 8, 2026

  • Changed — Mobile-ready network monitoring: MikroTik, OLT, Ubiquiti, Cambium, NetFlow, topology, and device inventory screens now resize cards, charts, controls, configuration viewers, and data tables for practical phone and tablet use.
  • Added — Operator online-payment-only permission: Group admins can prevent an operator and its staff from taking cash or performing manual recharge, activation, package, suspension-date, wallet-credit, and similar payment actions, requiring customers to pay through enabled customer-portal gateways.
  • Added — Customizable group-admin dashboard: Group admins can preview, reorder, recolour, reset, and apply dashboard widgets while retaining a responsive layout across desktop and mobile screens.
  • Added — App Settings now control real workflows: Customer lifecycle, billing, reseller actions, privacy, recharge, verification, notification, MAC, mapping, and suspension settings now take effect throughout the application instead of acting as display-only options.
  • Added — PPPoE customers can also use Hotspot: An optional group setting lets a PPPoE customer enter their mobile number on the Hotspot portal and use one PPPoE session plus one Hotspot session at the same time, without changing normal Hotspot MAC login.
  • Added — Buy internet time by the minute: When enabled, customers can purchase prorated internet minutes from their portal using wallet balance, including a configurable emergency balance allowance.
  • Changed — Unified SMS and WhatsApp delivery: Manual messages and OTPs follow the selected default notification channel, retry through the fallback channel, and show SMS and WhatsApp activity together in message history and dashboard totals.
  • Changed — Clearer Terminal AI logs and reports: Terminal AI logs show complete messages, tool activity, and execution steps, while affected reports now provide date-range selection for more precise review.
  • Changed — Safer but more useful demo access: Demo users can try settings and add records while destructive actions, sensitive gateway or device credentials, customer deletion, and protected account changes remain blocked.
  • Changed — A faster, searchable What's New page: The in-app update history now has a responsive timeline, totals, type filters, and search so new capabilities are easier to discover.

August 7, 2026

  • 🟢 Added — Complete Partner user documentation: New English and Bangla guides explain Partner registration, wallet reserve and profit tiers, six-package pricing, branded websites and domains, payment/SMS gateways, ISP onboarding, team permissions, audited account entry, billing, and support workflows.
  • 🔵 Changed — Clear Partner profit with no monthly minimum: Partner buying prices use the current ISPbills public price less 25% for Launch or 30% for Growth. Partners can set their ISP selling prices and keep the difference as their gross commercial spread. The maintained wallet reserve controls website sales and new ISP provisioning.
  • 🟢 Added — Live branded Partner storefront: The Partner page now includes a mobile-friendly profit explanation and links to a working example of the ready one-page website, including six packages, automated ISP signup, platform features, supported gateways, FAQ and contact form.
  • 🟢 Added — Expanded Partner controls: Partners can configure complete payment credentials and their own SMS provider, control individual team permissions, use the shared support system, and customize domain branding and footer details.
  • 🟢 Added — White-label Partner workspace: Approved Partners can manage branding and domains, publish offers, onboard ISP clients, track retail and wholesale billing, fund their wallet, configure collection methods, add role-based team members, and open support tickets.
  • 🔵 Changed — Independent ISP gateway ownership: Partner collection methods are used only for ISP-to-partner invoices. Every group admin continues managing their own subscriber payment and SMS gateways independently.
  • 🔵 Changed — Stronger account and portal boundaries: Privileged administration and staff-account actions now receive consistent server-side role checks, while partner support access remains limited to owned ISP accounts.

August 5, 2026

  • 🟢 Added — Bulk recharge from Online Customers: Select live customers, choose a recharge duration, review the combined invoice, and process the batch through the existing accounting workflow. Selections now remain checked while the online list refreshes.
  • 🔵 Changed — Clearer VPN setup for RouterOS 6 and 7: VPN configuration now provides separate copy-ready scripts for RouterOS 6 and 7, reflects the standalone-server architecture, and shows connected tunnels more accurately.
  • 🟢 Added — Online and expired counts for operators: The Operators page now shows each operator’s total, online, and expired subscribers for a faster operational overview.
  • 🔵 Changed — Improved security, billing, and network screens: Account security controls are easier to use, the Billing Profile Helper provides business-model guidance, package and bulk-action tables are clearer, and authorized router links open directly from customer details.
  • 🟢 Added — Detailed activity history for operators and staff: Operator and sub-operator activity history now includes actions by their staff and relevant customer activity, covering payments, recharge, customer changes, packages, migrations, tickets, additions, edits, and deletions. New customer edits show safely recorded old and new values.
  • 🔵 Changed — Safe sub-operator package editing: Operators can edit packages assigned to their direct sub-operators, while the price assigned by the group admin remains the lowest permitted rate.
  • 🔵 Changed — Special Price restricted to group admins: Customer Special Price controls are no longer available to operators or sub-operators, including through direct links.
  • 🟢 Added — Payment Forwarder support for account and SMS credit payments: Operators can submit sender and transaction details for account recharge and SMS credit payments, and the balance is credited after the merchant message is matched.
  • 🔵 Changed — More reliable payment and action screens: Online recharge and SMS-credit checkout now handle gateway failures clearly, accounts-receivable action menus remain visible, and dashboard activity cards keep a consistent size on desktop and mobile.

August 4, 2026

  • 🟢 Added — Purpose-built ISP Maps and automatic network topology: The Maps area now provides focused Operations, Network & Outside Plant, and Planning & Serviceability workspaces, plus an automatically generated router, OLT, and ONU topology.
  • 🟢 Added — Custom network map builder: Group admins can place routers, OLTs, ONUs, customers, and splitters on a custom map, connect them with links, and maintain their own network layout.
  • 🔵 Changed — More accurate multi-vendor OLT monitoring: OLT identity, uptime, VLAN, ONU, and uplink information now prefers the device command line and uses SNMP as a fallback, including support for forwarded SNMP ports.
  • 🔵 Changed — Clearer dashboard and network inventory: The group-admin dashboard has more useful ISP-focused charts, routers link directly to their overview, and Ubiquiti, Cambium, and switches are managed together from the Device page.
  • 🔵 Changed — VAT profiles now apply reliably: An enabled VAT profile now takes effect immediately and is included on regular renewals as well as package changes.
  • 🔵 Changed — Better mobile network operations: Maps, topology, custom-map tools, router and OLT pages, device inventory, and dashboard cards now adapt more cleanly to phones and tablets.

July 28, 2026

  • 🔵 Changed — NetFlow alerts now trigger from your configured thresholds: NetFlow alert rules are now evaluated consistently in the background, so when traffic crosses the thresholds you set, you reliably get notified and can take action sooner.
  • 🔵 Changed — More reliable Terminal AI during busy periods: The assistant now automatically retries and recovers more gracefully when the AI provider is temporarily rate-limited, so conversations are less likely to fail mid-task.
  • 🔵 Changed — More reliable network-wide (bulk) AI checks: When you run a fleet-wide check across many devices, the system now reduces burst traffic and retries rate-limited AI requests to improve completion success.
  • 🔵 Changed — More reliable scheduled tasks: Background scheduled jobs now run once as intended (previously a duplicate scheduler entry could cause some scheduled tasks to run twice).

July 16, 2026

  • Added — Terminal AI log in the Logs menu: You can now open the Terminal AI activity log directly from the Logs menu in the sidebar, alongside the other log views.

July 12, 2026

  • 🟢 Added — iCopilot command-line assistant: The AI network assistant is now also available as a standalone terminal app you run from your own computer — rich colourful interface, live streaming answers, slash commands, and a one-command self-update.
  • 🔵 Changed — Redesigned configuration backup, history & restore: The device backup screens were rebuilt — a clean card overview with per-device backup counts, a Backup Now button for each device, a timeline history with side-by-side or unified diff, and a safer restore that now lives on the comparison page. Router and OLT configs always display correctly, even before a second snapshot exists.
  • 🟢 Added — Automatic change detection for backups: On top of the daily scheduled backup, your devices are checked every 30 minutes and a new snapshot is saved only when the configuration actually changes — so you always have a point to roll back to after a live edit.
  • 🟢 Added — DDoS response helper: A one-click helper in the assistant walks you through responding to a suspected attack — sweeping traffic across devices, pinpointing the top attack sources, and proposing protective measures for you to review before applying.
  • 🟢 Added — Terminal AI activity log: Every conversation with the assistant is recorded in a searchable log — filter by staff member, device, result, and date to review what was asked and suggested.

June 18, 2026

  • Added — Configuration backup & one-click restore: Your routers and OLTs are backed up automatically every day, and a new snapshot is also saved whenever their configuration actually changes. You can browse the full history, compare any two versions side by side, and roll a device back to an earlier configuration with a single click.
  • Added — AI network assistant (iCopilot): A built-in AI assistant helps you troubleshoot and configure your network in plain language. It can check the live status of your devices, look up a customer or device, run read-only health checks across your whole network at once, and guide you step by step through fixes for common issues.
  • Added — DDoS incident response helper: A one-click assistant walks you through responding to a suspected denial-of-service attack: sweeping traffic across your devices, identifying the top attack sources, and suggesting protective measures before you apply them.
  • Added — Multi-currency support: Pricing can now be shown in Bangladeshi Taka, US Dollar, Indian Rupee, Pakistani Rupee, Nepalese Rupee, and Kenyan Shilling. Your currency is selected automatically based on your location, and your manual choice is remembered.
  • Added — GIS operations mapping: New map views let you see customers, network infrastructure, operators, and coverage on an interactive map. You can place your own network points, link and split them, view live session activity, get rollout suggestions, and export the data.
  • Added — App Settings for group admins: A new Settings → App Settings page lets you tune day-to-day behaviour — such as customer lifecycle, billing, reseller controls, notification defaults, hotspot verification, and suspension thresholds — all in one place.
  • Added — Accounts and Support staff panels: You can now create dedicated Accounts and Support staff users, each with their own set of permissions, so team members only see the areas relevant to their role.
  • Added — Terminal AI activity log: Every conversation with the AI network assistant is recorded in a searchable log so you can review what was asked, which device was involved, and what the assistant suggested.

May 26, 2026

  • 🟢 Added — Bulk customer import from Excel: Onboard many customers at once by uploading a spreadsheet — download the template, map your columns, and every row is validated with a clear success/error report.
  • 🔵 Changed — Mobile-friendly customer management: The online, offline, and deleted customer lists now display as easy-to-tap cards on phones and tablets, with checkboxes and a bulk-action bar so you can manage customers on the go.
  • 🟢 Added — Live VPN server health: The VPN Servers page shows a real-time health indicator for each server, so you can immediately see if an endpoint is unreachable.
  • 🟢 Added — Support tickets from the portal: Portal users can open and track support tickets without leaving the portal, and search the documentation directly from the in-app help widget.

April 9, 2026

  • Added — Self-service customer portal & referrals: A dedicated portal lets your subscribers manage their account, view invoices, and pay online. A referral program rewards customers for bringing in new sign-ups.
  • Added — PDF invoices: Invoices can now be generated and shared as clean, printable PDF documents.
  • Added — More payment gateways: The list of supported online payment gateways has been greatly expanded, giving your customers more ways to pay.
  • Changed — Redesigned subscription emails: Billing and subscription emails were refreshed to match the look and feel of the portal and marketing site.

April 7, 2026

  • Added — Network Operations Center (NOC) role: A new NOC role gives network operators a focused workspace with a live network-health dashboard and granular permissions, while keeping all billing and revenue information hidden from them.
  • Added — Wider OLT and device support: Support was expanded to many more OLT vendors, plus a generic option that can discover devices automatically, so more of your equipment works out of the box.
  • Added — NetFlow traffic analysis: A traffic-analysis add-on shows which customers are using your bandwidth, with time-window filters and a free trial to get started.
  • Changed — Simplified pricing & plans: Plan tiers were refined and the pricing experience was consolidated into a single, clearer plan catalogue.

March 28, 2026

  • 🟢 Added — Monitoring & notification integrations: Keep an eye on your network and reach customers where they are — Zabbix-based device monitoring, plus WhatsApp and email notifications with reusable templates and delivery history.
  • 🟢 Added — VPN provisioning: Provision and revoke VPN accounts, manage VPN servers, and download ready-to-use client configurations for your staff and sites.
  • 🟢 Added — Network topology & operations dashboards: A visual network topology map plus new business-intelligence and network-operations dashboards give you a live overview of your ISP, devices, and customer activity in one place.
  • 🟢 Added — Install as an app: The admin and customer panels can now be installed to your home screen and opened like a native app for faster access.

February 8, 2025

  • 🟢 Added — MikroTik router management: Add and manage your MikroTik routers directly from the panel and monitor the online customers of the operators and sub-operators under you.
  • 🟢 Added — Operator & sub-operator payments: A dedicated page tracks payments to and from operators and sub-operators, with export support for your records.
  • 🟢 Added — Payment statements & reports: Generate filtered payment statements and reports to reconcile revenue and share clear summaries.
  • 🟢 Added — PPPoE customer import: Import your existing PPPoE users into the panel so you can start managing them without re-entering everything by hand.

September 29, 2024

  • 🟢 Added — Richer PPPoE & Hotspot subscriber details: Subscriber profiles were expanded to show more PPPoE and Hotspot-specific information in one place, reducing the number of pages needed for day-to-day checks.

September 27, 2024

  • 🔵 Changed — SMS gateway improvements: SMS gateway behaviour was updated and tightened so delivery and usage limits behave more predictably.

January 1, 2024

  • 🟢 Added — Operator dashboard improvements: The operator dashboard was updated to better support day-to-day operations and monitoring at a glance.

September 26, 2023

  • 🟢 Added — Mobile UI: add balance on phone view: A mobile-friendly option was added to make balance top-ups easier from smaller screens.

May 31, 2023

  • 🔵 Changed — SMS gateway updates: SMS gateway integrations were updated to improve stability and compatibility with supported providers.

April 12, 2023

  • 🟢 Added — Initial platform foundation: The initial ISPbills codebase was established, forming the foundation for billing, subscriber management, and network operations features that shipped later.