Features

ISPBills is a comprehensive ISP management platform that unifies billing, customer operations, network provisioning, real-time monitoring, support, and financial reporting into a single panel. Built for broadband, wireless, hotspot, and fibre operators of all sizes, it covers every stage of the subscriber lifecycle — from registration and package assignment through automated billing, online collections, reseller distribution, device monitoring, complaint tracking, and regulatory reporting. With over 400 built-in features, ISPBills eliminates the need for separate tools across your operation.

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Customer Management

ISPBills manages the complete customer lifecycle — from registration and activation through billing, suspension, and deletion — with full audit trails at every step.

Service models

ISPBills supports multiple service models from a single system:

Service Model	Description
PPPoE	Point-to-Point Protocol over Ethernet — the standard for broadband ISPs
Hotspot / WiFi-Zone	Captive portal authentication for public WiFi and hotspot zones
Static IP	Dedicated IP assignment for corporate and premium customers
Other services	Cable TV, IPTV, or any custom service type

Customer statuses

Each customer progresses through clearly defined statuses:

Status	Description
Active	Service is live; the customer is authenticated and connected
Suspended	Service paused due to non-payment or manual action; can be reactivated
Disabled	Account administratively disabled; requires manual restoration
FUP	Fair Usage Policy applied; speed reduced after exceeding the data cap
Deleted	Soft-deleted; can be restored from the deleted-customer archive

Registration and onboarding

• Operator-created accounts — staff register customers with mandatory-field validation, duplicate checking (username, mobile, MAC), package assignment, and billing profile selection
• Customer self-registration — subscribers sign up through the online portal with mobile OTP verification
• Temporary / trial accounts — create time-limited trial accounts with temporary packages and billing profiles

Customer data and profiles

• Custom fields — define ISP-specific data fields beyond the standard profile (National ID, house number, road, thana, district, etc.)
• Customer zones — group subscribers by geographic area for reporting, billing, and broadcast targeting
• Parent–child accounts — link related customer accounts for family or business groupings
• MAC address binding — bind a customer to a specific device MAC address for authentication security
• Online / offline status — see which customers are connected in real time with last-seen timestamps
• Sales notes — attach sales comments and annotations to customer records

Bulk operations

Operation	Description
Excel import	Upload customer data from Excel/CSV files with field mapping
MikroTik import	Sync PPPoE secrets, IP pools, and PPP profiles directly from your router
External instance import	Migrate subscribers from another ISPBills instance
Bulk update	Batch-edit customer attributes across selected records
Bulk MAC bind	Bind MAC addresses for multiple customers at once
Multiple customer edit	Edit several customer records simultaneously
Bulk export	Download customer data for external analysis

Deleted customer management

Deleted customers are soft-deleted and retained in the archive. You can search, view, and restore any deleted customer along with their billing and payment history.

BTRC compliance

Generate regulatory reports for the Bangladesh Telecommunication Regulatory Commission (BTRC) directly from the platform.

See Customers for the full guide.

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Billing & Invoicing

ISPBills automates the full billing lifecycle — from bill generation and invoice delivery through payment processing and service activation.

Billing profiles

Billing profiles control how and when customers are billed:

Setting	Description
Billing due date	Day of the month when bills are due
Auto-bill	Enable or disable automatic bill generation
Grace period	Number of days after the due date before auto-suspension
Billing term	Billing interval configuration (daily or monthly)
Minimum validity	Minimum package validity in days
Discount	Percentage or fixed discount applied to bills

You can create multiple billing profiles and assign them to different customer groups or operators. Profiles can be bulk-replaced across all assigned customers when policies change.

Billing types

Type	Description
Monthly	Standard monthly billing on the configured due date
Daily	Per-day billing for daily-rate packages
Free	No billing — for courtesy or promotional accounts

Bill generation

• Automatic monthly billing — bills are generated on schedule for all eligible customers
• Manual bill generation — generate a bill for an individual customer with a runtime invoice preview
• Bulk bill management — generate, delete, or manage bills in bulk
• Runtime invoice preview — compute an invoice preview without persisting, showing package price, VAT, discounts, and payable amount
• PDF invoices — generate and download professional PDF invoices

Fair Usage Policy (FUP)

Configure data caps with automatic enforcement:

• Set a data limit per package
• When the limit is exceeded, the customer is moved to a reduced-speed tier automatically
• Optionally reassign the customer to a different IP pool during FUP
• Service returns to normal speed when the next billing cycle begins

Advance payment and auto-debit

• Customers can maintain an advance payment balance on their account
• When a bill is generated, the system can auto-debit the advance balance to pay the bill
• Partial payments are supported — if the balance is less than the bill amount, a new bill is created for the remainder

VAT and tax

• Enable VAT collection per operator with configurable VAT profiles
• VAT is calculated and displayed on invoices automatically
• Track VAT collections with dedicated reporting

Package management

• Create packages with name, speed, price, data limit, and billing rules
• Organize packages with a parent–child hierarchy for master packages and operator-specific variants
• Bulk replace a package across all assigned customers via a background job
• Link packages to PPPoE profiles for automatic RADIUS attribute assignment
• Set custom pricing per customer to override the standard package price

See: Bills and Payments, Payment Gateways, Recharge Card

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Payment Processing

ISPBills supports multiple payment channels — from cash collection and recharge cards to a wide range of online payment gateways.

Payment methods

Method	Description
Cash payment	Operator or field staff manually records a cash payment
Online payment	Customer pays via the self-service portal through a payment gateway
Recharge card	Customer enters a voucher PIN for self-service top-up
Auto-debit	Automatic deduction from the customer's advance payment balance
Send money	Inter-operator fund transfer

Payment gateways

Gateway	Region	Description
bKash	Bangladesh	Mobile financial service — Checkout, Tokenized, and Legacy modes
Nagad	Bangladesh	Mobile financial service
SSLCommerz	Bangladesh	Multi-method payment gateway
ShurjoPay	Bangladesh	Online payment gateway
Aamarpay	Bangladesh	Online payment gateway
EasyPayWay	Bangladesh	Online payment gateway
WalletMix	Bangladesh	Multi-wallet aggregator
BdSmartPay	Bangladesh	Online payment gateway
Razorpay	India	International payment gateway

Each gateway is configured per operator and can be used for both customer payments and operator subscription payments.

Payment processing pipeline

When a payment is received (online or cash), ISPBills automatically:

1. Validates and records the payment
2. Deducts gateway service charges (if applicable)
3. Clears the outstanding bill
4. Updates the customer's service expiration date
5. Reactivates the customer if previously suspended
6. Reconnects the PPP session on the router
7. Sends a payment confirmation via SMS, WhatsApp, or email
8. Records the transaction in the accounting ledger

Payment verification

• Automatic recheck — pending online payments are re-verified with the gateway every 30 minutes
• Manual verification — operators can manually verify any payment against the gateway's records

Payment links

Generate unique payment links for individual customers and broadcast them via SMS or WhatsApp to selected customer groups — enabling one-tap bill payment.

Payment management

• View, filter, and search all payments by type, period, gateway, or collector
• Edit or reverse payments when corrections are needed
• Download payment records for external reconciliation

See: Bills and Payments, Payment Gateways

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Network Management

ISPBills integrates directly with your network infrastructure for provisioning, monitoring, and troubleshooting — going well beyond billing into day-to-day network operations.

MikroTik router integration

ISPBills communicates directly with MikroTik routers via the RouterOS API:

Operation	Description
Router management	Add, edit, and remove routers with API credentials
Live monitoring	Real-time CPU, RAM, uptime, firmware, interface traffic, and active PPP sessions
PPP profile push	Push PPPoE profiles directly to routers
Customer disconnect	Disconnect and reconnect PPP sessions remotely
Database sync	Sync PPP secrets, IP pools, and profiles from the router to ISPBills
Query router	Execute read queries against the router via the API
Router logs	View MikroTik system logs from the ISPBills panel
Traffic monitoring	Per-interface PPPoE traffic monitoring
API status check	Scheduled health checks for all router API connections

PPPoE profile system

PPPoE profiles define bandwidth and IP allocation for your subscribers:

• Create and manage profiles with speed limits and IP pool assignments
• Link profiles to IPv4 and IPv6 pools for automatic IP assignment
• Choose between static and dynamic IP allocation modes
• Bulk replace profiles across all assigned customers
• Profiles are pushed to both the router and RADIUS simultaneously

FreeRADIUS integration

ISPBills operates as a management layer on top of FreeRADIUS:

• Manages RADIUS check attributes (passwords, authentication types)
• Manages RADIUS reply attributes (speed limits, framed IP, pool assignments)
• Manages user-to-group assignments and group-level attributes
• Processes RADIUS accounting data for session tracking and usage reporting
• Scheduled tasks keep RADIUS data synchronised — stale sessions are cleaned, accounting records are archived, and the service is periodically restarted

IP address management

Feature	Description
IPv4 pools	Create pools from CIDR subnets with automatic address generation
IPv6 pools	Dual-stack support with IPv6 pool management
Static IP assignment	Assign dedicated IPs to individual customers
IP re-allocation	Bulk re-assign IPs when pools or profiles change
Pool replacement	Replace one pool with another across all linked profiles
Suspended user pool	Dedicated IP pool (walled garden) for suspended customers

Suspension redirect

Configure MikroTik to redirect suspended customers to a branded suspension portal page with payment gateway links, enabling self-service reactivation.

Network topology

Build and view a visual network topology map with custom nodes and links to document your infrastructure layout.

See: NOC Dashboard, Monitoring

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OLT/ONU Fibre Management

ISPBills provides built-in management for fibre-to-the-home (FTTH) networks with support for multiple OLT brands.

Supported OLT brands

Brand	Sync Method
VSOL	Telnet/SSH CLI
DBC	Telnet/SSH CLI
Huawei	SNMP / CLI
ZTE	SNMP / CLI
BDCOM	Telnet/SSH CLI

OLT features

• OLT registration — add OLTs with IP, credentials, SSH/Telnet/SNMP settings, and link to a NAS router
• Automated ONU discovery — every 15 minutes, ISPBills syncs with each OLT to discover and update ONU records
• ONU inventory — view all ONUs with status, signal level, distance, temperature, and last sync time
• Customer-to-ONU mapping — automatically link customers to their ONU devices by matching MAC addresses from RADIUS accounting
• Running config download — retrieve the running configuration from supported OLT brands
• VLAN discovery — discover and cache VLAN assignments with automatic refresh
• OLT logs — view operational logs per OLT

See: OLT Management

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VPN Management

ISPBills can provision and manage VPN accounts for your customers across multiple VPN technologies.

Supported VPN types

Type	Description
WireGuard	Modern, high-performance VPN — automatic key pair generation, server push, and config file creation
OpenVPN	Certificate-based VPN — automatic certificate generation (CA, client), .ovpn config file creation
MikroTik PPP	VPN accounts provisioned as PPP secrets on MikroTik routers with RADIUS integration
SSTP	Secure Socket Tunneling Protocol VPN accounts

VPN capabilities

• Server management — register VPN servers with encrypted API keys and CA certificates
• Account provisioning — create VPN accounts linked to customers and operators
• IP pool management — manage separate server and client IP pools for VPN
• Config download — customers and operators can download their VPN configuration files
• API access — VPN accounts and configs are available via both API v1 and v2

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Reseller & Operator Hierarchy

ISPBills supports a multi-tier operator model that scales from a single ISP to a national franchise network with resellers, sub-resellers, and field staff.

Role hierarchy

Role	Creates	Manages	Financial scope
Super Admin	Group admins, developers	All tenants	Platform-level
Group Admin (ISP)	Operators, sub-operators, managers, NOC users, packages, billing profiles	Own tenant	Full accounting, subscription bills
Operator (Reseller)	Sub-operators, managers, customers, recharge cards	Own customers	Customer payments, partial accounting
Sub-Operator	Managers, customers, recharge cards	Own customers	Customer payments
Manager	—	Assigned customers	Cash collection only
NOC User	—	Network infrastructure (no financial data)	No financial access
Card Distributor	—	Card sales	Commission tracking

Account types

Type	Description
Credit	Operator has a credit limit and can operate up to that limit
Debit (Prepaid)	Operator maintains a prepaid balance; operations are blocked when the balance reaches zero

Operator features

• Self-provisioning — new operators can self-register with a provisioning key
• Balance management — add funds, transfer between accounts, track balances
• Credit limits — set and enforce credit limits for operators and sub-operators
• Customer transfer — move customers between operators
• Operator suspension — suspend operators who fail to settle; access is blocked until resolved
• Cascade deletion — when an operator is deleted, all associated customers, packages, billing profiles, accounting records, and gateways are cleaned up automatically
• Configurable permissions — grant granular special permissions to operators beyond their role defaults
• Notice broadcasting — broadcast messages to all operators under your hierarchy

See Resellers and Managers.

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SMS, WhatsApp & Email Notifications

ISPBills provides a unified notification system that routes messages to customers via SMS, WhatsApp, or email based on operator preference.

SMS

Supported SMS gateways:

Gateway
ADN SMS
BulkSmsBD
BdSmartPay
Elitbuzz Family
Robi SMS API
SmsInBD
SmsNet
SSL Wireless
24SmsBD

SMS capabilities:

• Single SMS — send one-to-one messages to any customer
• SMS broadcast — send bulk messages to filtered customer groups via a background job
• Event-triggered SMS — configure templates that fire automatically on billing events
• SMS generator — template engine with variable substitution (customer name, amount, date, etc.)
• SMS billing — track SMS usage per operator with automatic bill generation every 6 hours
• Balance alerts — daily check for operators with low SMS balance
• Gateway cascading — if an operator has no SMS gateway configured, the system falls back to the parent operator's gateway, then to the system default

WhatsApp

Supported WhatsApp providers:

Provider	Description
Meta (Official)	Meta Cloud API / Graph API
Twilio	Twilio WhatsApp Business API
360dialog	360dialog WhatsApp API
Unofficial	Custom HTTP API

WhatsApp capabilities:

• Text and template messages — send free-form text or pre-approved templates with variable components
• Broadcast — send WhatsApp messages to filtered customer groups
• Event-triggered messages — automatic WhatsApp on payment, suspension, activation, expiration, and more
• OTP delivery — send OTP codes via WhatsApp for customer verification
• Webhook handling — receive and process incoming WhatsApp messages
• Message history — full send history with delivery status tracking

Email

• Per-operator SMTP — each operator configures their own SMTP server (host, port, encryption, credentials)
• Template system — create email templates with {{variable}} placeholders for each event type
• Event-triggered emails — automatically send emails on payment, suspension, activation, and other events
• Background sending — emails are dispatched via background jobs to avoid blocking the UI
• Full history — view sent email history with delivery status

Notification events

Event	SMS	WhatsApp	Email
Payment received	✅	✅	✅
Customer suspended	✅	✅	✅
Customer activated	✅	✅	✅
Expiration warning	✅	✅	✅
Due date reminder	✅	✅	—
Welcome message	✅	✅	✅
Payment link	✅	✅	—

Telegram emergency alerts

Configure a Telegram bot for emergency notifications — receive critical alerts directly in your Telegram chat with webhook integration.

See: SMS and Notifications

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Monitoring & Status

ISPBills offers extensive monitoring capabilities for routers, wireless devices, fibre equipment, and network services.

Zabbix integration

Connect your Zabbix monitoring server to ISPBills:

• Register one or more Zabbix servers with API credentials
• Auto-sync hosts and active problems every 5 minutes
• View Zabbix host status, availability, and active alerts directly in the ISPBills dashboard
• Track problem severity and resolution status

Status check system

Monitor any network endpoint with built-in multi-protocol checks:

Check Type	Description
HTTP / HTTPS	Web endpoint monitoring with body content matching
Ping (ICMP)	Basic host reachability
TCP	TCP port open check
DNS	DNS resolution verification
SSL	SSL certificate validation and expiry monitoring
SNMP	SNMP agent availability

Status check features:

• Checks run every minute with overlap protection
• Results include response time, status code, and error details
• Automatic incident tracking — incidents are created on failure and resolved on recovery
• Auto-monitor — status checks are automatically created when you add new devices (routers, OLTs)
• Public status page — share a branded, unauthenticated status page with your customers showing uptime percentage, average response time, recent incidents, and announcements

Ubiquiti device monitoring

• Monitor Ubiquiti airMAX devices with live signal strength, noise, CCQ, TX/RX rates, CPU, memory, uptime, and connected station count
• Audit logging for all device access attempts

Cambium device monitoring

• Monitor Cambium ePMP/PMP wireless devices with signal, noise, SNR, CCQ, TX/RX rates, CPU, memory, uptime, and connected stations
• Authenticate via the Cambium REST API

NetFlow traffic analysis

• Ingest NetFlow records from an external collector with per-tenant scoping
• GeoIP enrichment — automatically resolve geographic information for traffic flows
• Anomaly detection — background job detects unusual traffic patterns
• Configure alert thresholds and retention policies per operator
• Expired records are automatically purged daily

RRD traffic graphs

• Automatically create RRD databases for per-interface traffic monitoring
• Generate traffic graph images updated every 5 minutes
• View historical traffic trends per router interface

NOC dashboard

A dedicated Network Operations Centre dashboard providing a network-wide health overview with real-time device status, active problems, and traffic summaries.

Network topology map

Build a visual network topology with custom nodes and links to document and share your infrastructure layout.

See: NOC Dashboard, Monitoring, OLT Management

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Accounting

ISPBills includes a built-in double-entry accounting system that automatically records financial transactions generated by billing and payment activity.

Chart of accounts

• Each operator has a set of accounts with balances
• Accounts track the relationship between the account provider (who funds) and the account owner (who uses)
• View running balances and full transaction history per account

Cash in and cash out

All financial movements are recorded as cash-in or cash-out transactions:

Cash in sources:

Source	Description
Customer payments	Payments received from subscribers
Subscription payments	Operator subscription fees
Admin credits	Manual balance credits
Online recharges	Debit account top-ups via payment gateways
Affiliate commissions	Commissions earned through referrals

Cash out sources:

Source	Description
Customer payments (outflow)	Payments forwarded to upstream operators
Subscription payments	Operator subscription fees paid
Exchange transfers	Balance transfers between accounts
Online account payments	Payments made via online gateways

Journal and ledger

• Journal — unified transaction view combining all cash-ins and cash-outs with bank transaction IDs
• Ledger — per-account view showing a running balance for each account

Expense tracking

Track operational expenses with a category and subcategory system:

• Create expense categories and subcategories
• Record expenses with descriptions, amounts, and dates
• Compare income vs. expenses for profitability analysis

Reports

Report	Description
Accounts receivable	Money owed to the ISP by postpaid operators
Accounts payable	Prepaid operator credit balances
Daily report	Daily cash-in/cash-out totals
Monthly report	Monthly financial summary
Account statement	Transaction history per account
Income summary	Revenue overview by operator
Yearly summaries	Annual totals for cash-in, cash-out, expenses, operator income, and card distributor payments
Bills vs. payments chart	Hourly-updated chart comparing billed amounts vs. collected payments
Pending transactions	Outstanding transactions awaiting approval

See: Accounts, Income and Expenses

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Recharge Card Distribution

ISPBills includes a complete recharge card system for voucher-based self-service payments.

How it works

1. Create cards — operators generate recharge card batches with unique PINs, linked to specific packages
2. Assign to distributors — cards are assigned to card distributors for physical or online sale
3. Customer recharge — customers enter their card PIN in the portal or app; the system validates the PIN, matches the package, processes the payment, and activates service

Card distributor portal

Card distributors have their own dedicated login and dashboard:

• View assigned cards and earnings
• Search customers by mobile number
• Pay bills and recharge accounts on behalf of customers
• View payment and recharge history
• Download printable voucher sheets

Card management

• Duplicate PIN detection — background job ensures no duplicate PINs exist across batches
• Usage tracking — track which cards are unused, used, or expired
• Commission tracking — record payments and commissions for distributors
• Annual summaries — yearly payment totals per distributor

See: Recharge Card

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Hotspot System

ISPBills supports captive portal (hotspot) authentication for public WiFi zones:

• Hotspot login — customers authenticate through a captive portal with username and password
• Hotspot packages — separate package management for hotspot customers (daily and monthly)
• Hotspot recharge — recharge hotspot accounts directly
• Hotspot RADIUS attributes — manage hotspot-specific RADIUS check and reply attributes
• Hotspot logs — track all hotspot authentication events
• Package change — change packages for hotspot customers with automatic RADIUS updates
• Walled garden — configure allowed destinations for unauthenticated hotspot users

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Complaint Management

ISPBills includes a department-based complaint management system for tracking and resolving customer issues.

• Create complaints — operators or customers can create complaints linked to customer accounts
• Department routing — route complaints to the appropriate department for resolution
• Category management — organise complaints into configurable categories
• Comments and notes — add internal comments and notes to track progress
• Acknowledgement — acknowledge receipt of a complaint
• Financial ledger — track complaint-related costs with a dedicated ledger
• Archiving — archive resolved complaints while keeping them searchable
• Reports — generate reports on complaint volumes, resolution times, and department performance
• Customer portal — customers can create and track complaints from the online portal
• Statistics charts — visual charts for complaint trend analysis

See: Complaint Management

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Automation & Scheduled Tasks

ISPBills runs dozens of automated tasks that reduce manual work across the entire operation:

Task	Frequency	Description
Auto-billing	Monthly / Daily	Generate bills automatically based on billing profiles
Auto-suspension	Daily	Suspend unpaid customers after the grace period expires
Auto-debit	Monthly	Debit advance payment balances against outstanding bills
FUP activation	Daily	Apply speed throttling when customers exceed data limits
Due date reminders	Daily	Send SMS/WhatsApp reminders before bills are due
Expiration notices	Daily	Alert customers before their service expires
Payment recheck	Every 30 min	Re-verify pending online payments with gateways
OLT/ONU sync	Every 15 min	Discover and update ONU records from OLTs
Zabbix sync	Every 5 min	Sync host and problem data from Zabbix
Status checks	Every minute	Run multi-protocol health checks on monitored endpoints
RRD updates	Every 5 min	Update traffic graphs
RADIUS maintenance	Every 3–15 min	Relay accounting, clean stale sessions, archive old records
Router API check	Daily	Verify router API connectivity
SMS billing	Every 6 hrs	Generate SMS usage bills for operators
Data cleanup	Monthly	Clean old logs and stale data
Backups	Daily	Automated database and customer data backups
Yearly summaries	Daily	Generate annual financial summaries

For full details on configuring automation, see Automation.

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API Access

ISPBills provides a full REST API for integrating with external systems, building custom dashboards, and automating workflows.

API v1 (Bearer Token)

Authenticate with an operator's API token. Endpoints cover:

Area	Capabilities
Customers	List, create, view, and action customers
Billing	Invoices, bills, subscriptions, and payments
Network	Routers and OLTs
Monitoring	Ubiquiti, Cambium, access logs, ONUs, status checks, and Zabbix
SMS	History, balance, and send
VPN	Account listing and config download
Operators	List, create, update, suspend, and fund operators
Recharge Cards	List recharge cards
Dashboard	Dashboard and NOC dashboard endpoints
Logs	Router, hotspot, PPP auth, and auto-suspension logs

API v2 (OAuth-style)

Token-based authentication with request rate limiting. All v1 capabilities plus:

• Full CRUD on customers, bills, and payments
• Package listing
• Webhook management — create, update, and delete webhook endpoints
• Enhanced monitoring — Zabbix hosts/problems, device status, status checks
• SMS broadcast — send bulk SMS via API

API client management

• Create and manage API client credentials
• Track API request logs per client
• Rate limiting protects your instance from excessive API requests

Webhooks

Subscribe to real-time events and receive push notifications at your endpoint:

• HMAC-SHA256 signed payloads — verify that webhook requests originate from ISPBills
• Event filtering — subscribe only to the events you need
• Standardised envelope — every webhook includes the event name, timestamp, and data payload
• Async dispatch — webhooks are delivered via background jobs for reliability

See API Management.

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Security

ISPBills includes multiple layers of security and access control to protect your operation.

Authentication

Feature	Description
Two-factor authentication	TOTP-based 2FA for all operator accounts
WebAuthn / FIDO2	Passwordless authentication support
Social login	OAuth login via Google, Facebook, and other providers
Secure login	Enhanced login with additional verification steps
Failed login tracking	Monitor and display failed login attempts
Separate auth flows	Dedicated authentication for customers, operators, and card distributors

Access control

• Role-based permissions — each role (group admin, operator, sub-operator, manager) has a defined permission set
• Special permissions — grant individual operators granular permissions beyond their role defaults
• Access control middleware — enforced on every request
• Menu visibility — hide or show menu items per operator based on their role and permissions
• Balance enforcement — debit operators are automatically blocked when their balance reaches zero
• Credit limit enforcement — operations are blocked when an operator exceeds their credit limit

Audit logging

Log Type	Description
Operator action logs	Every action performed by staff is recorded
Authentication logs	All operator and admin login events
Router logs	MikroTik command and event logs
PPP auth logs	PPP authentication success and failure records
Hotspot logs	Hotspot authentication events
Suspension logs	Service suspension and reactivation history
Customer change logs	Audit trail of all changes to customer records
Device access logs	Audit log for all device access attempts (MikroTik, Ubiquiti, Cambium)
Customer disconnect logs	All PPP/hotspot disconnection events
Activity logs	PostgreSQL-level activity logging with automatic daily purge

All logs support CSV export for external analysis and compliance.

See: Two-Factor Authentication, Logs

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Mobile App

The Android mobile app supports field and remote operations:

• View and search customers across operators
• Check account status, connection history, and online/offline status
• Renew subscriptions and change packages
• Record cash payments in the field
• Create and manage complaints
• Monitor router status and network health
• Receive push notifications for important events (payments, suspensions, new registrations)

See Mobile App.