ISP Profile

Overview

The ISP Profile page is where you manage your company's identity within ISPBills. The information you enter here is used across the system — it appears on customer invoices, the customer self-service portal, and any printed or emailed correspondence. Keeping this information accurate ensures your customers see correct branding and contact details on every document they receive.

Updating ISP Information

  1. Navigate to Settings → ISP Profile (or Settings → ISP Information).

  2. Update any of the following fields:

    Field Description
    ISP Name Your company's official name, as it will appear on invoices and the portal
    Address Your company's physical office address
    Contact Email The email address customers and staff can use to reach you
    Phone Number Your company's main contact number
    Logo Your company logo (see Logo section below)

  3. Click Save to apply the changes.

Changes take effect immediately. The next invoice generated or customer portal page loaded will reflect the updated information.

Your logo appears in the header of PDF invoices and on the customer portal login page.

  1. On the ISP Profile page, locate the Logo section.
  2. Click Choose File or Upload Logo.
  3. Select an image file from your computer. Supported formats are typically PNG or JPEG. A square or landscape logo works best.
  4. Click Save.

For best results, use a high-resolution image with a transparent background (PNG format). Avoid excessively large file sizes.

Changing the Admin Password

You can update your admin account password from the ISP Profile page or from your account settings:

  1. Navigate to Settings → ISP Profile and scroll to the Change Password section, or go to your account profile directly.
  2. Enter your Current Password to confirm your identity.
  3. Enter your New Password.
  4. Re-enter the new password in the Confirm Password field.
  5. Click Update Password.

Choose a strong password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If two-factor authentication is not already enabled, consider enabling it after updating your password. See Two-Factor Authentication for details.