Operator Payments

The Operator / Sub-Operator Payments section manages financial settlements between the ISP admin and resellers (operators and sub-operators). It tracks money flowing between the admin and their reseller network — both cash received from postpaid resellers and balance loaded onto prepaid reseller accounts.

Accessing Operator Payments

This section is accessible from two places in the sidebar:

Accounts > Operator / Sub-Operator Payments
Resellers & Managers > Operator / Sub-Operator Payments

Both views show the same data.

Understanding Reseller Billing Modes

ISPBills supports two financial models for resellers:

Prepaid Reseller

The admin loads balance onto the reseller's ISPBills account.
When the reseller activates or renews a customer subscription, the wholesale package cost is deducted from their balance.
The reseller must top up their balance before it runs out, or they will be unable to add new customers.
This model gives the admin full financial control — no credit risk from resellers.

Postpaid Reseller

The reseller collects payments from their customers directly (cash, mobile banking, etc.).
At the end of an agreed period (weekly, monthly), the reseller pays the admin the total wholesale amount owed.
The admin records this payment in the Operator Payments page.
This model works on trust and is suitable for established resellers.

Adding Balance to a Prepaid Reseller

When a prepaid reseller has transferred money to the admin and needs their ISPBills balance topped up:

Navigate to Accounts > Operator / Sub-Operator Payments.
Click Add Balance.
Select the Reseller from the dropdown.
Enter the Amount being credited.
Select the Payment Method (cash, bank transfer, mobile banking).
Enter an optional Reference or note.
Click Save.

The balance is immediately credited to the reseller's account and they can begin activating customer subscriptions.

Recording Cash Received from a Postpaid Reseller

When a postpaid reseller hands over cash (or transfers funds) to settle their outstanding wholesale balance:

Navigate to Accounts > Operator / Sub-Operator Payments.
Click Entry Cash Received.
Select the Reseller.
Enter the Amount received.
Enter the Payment Method and optional reference.
Click Save.

This records the settlement and reduces the reseller's outstanding balance owed to the admin.

Payment History

The payment history table shows all past transactions between the admin and each operator:

Column	Description
Operator	The reseller or sub-operator involved in the transaction.
Type	Balance added (prepaid top-up) or cash received (postpaid settlement).
Amount	The transaction amount.
Payment Method	How the payment was made.
Reference	Optional transaction reference or note.
Date	When the transaction was recorded.
Recorded By	The admin or manager who entered the record.

Filtering and Exporting

Filter	Description
Operator	Show transactions for a specific reseller or sub-reseller.
Date Range	Filter to a specific period.
Transaction Type	Show only top-ups or only settlements.

Click Export to Excel or Export to CSV to download the filtered records for accounting purposes.

Sub-Operator Payments

Sub-operators (sub-resellers) work under a parent reseller. Financial settlements between a reseller and their sub-resellers follow the same logic:

The reseller loads balance onto sub-reseller accounts, or
The sub-reseller collects from customers and pays the reseller.

The admin can view sub-operator payment records for all levels of the reseller hierarchy.