Customer Payments
The Customer Payments page is a complete log of every payment received from customers — whether collected in cash by an operator or processed through an online payment gateway. It is the definitive record of money received by your ISP from subscribers.
Accessing Customer Payments
Navigate to Accounts > Customer Payments in the left sidebar.
What This Page Shows
Each row represents a single payment transaction:
| Column | Description |
|---|---|
| Customer Name | The name of the customer who made the payment. |
| Username | The customer's ISPBills username. |
| Amount | The payment amount in your local currency. |
| Payment Method | How the payment was received: Cash, bKash, Nagad, SSL Commerz, Recharge Card, etc. |
| Date & Time | When the payment was recorded in ISPBills. |
| Operator | The reseller or admin who recorded the payment (for cash), or the gateway that processed it (for online). |
| Transaction Reference | The gateway transaction ID (for online payments) or a manual reference entered by the operator. |
| Note | Any additional note entered by the operator at the time of recording. |
Filtering Payments
Use the filter controls to narrow the payment log:
| Filter | Description |
|---|---|
| Date Range | Show only payments recorded within a specific start and end date. |
| Operator | Filter to payments recorded by a specific reseller or manager. |
| Payment Method | Show only cash payments, or only a specific gateway (e.g., bKash). |
Click Apply Filters after making your selections.
Searching
Use the search bar at the top of the list to find payments by:
- Customer name
- Customer username
- Transaction reference / gateway transaction ID
Exporting Payment Records
To export the payment log:
- Apply any desired filters.
- Click Export to Excel or Export to CSV.
- The exported file contains all columns shown on the page for the filtered result set.
Use exports for bank reconciliation, accountant reporting, or audit documentation.
Customer Payments vs. Customer Bills
These two pages are related but distinct:
| Page | What It Shows |
|---|---|
| Customer Bills (Bills & Payments > Customer Bills) | What customers owe — invoices generated by ISPBills for their subscription. |
| Customer Payments (Accounts > Customer Payments) | What customers have paid — money actually received by the ISP. |
The difference between total bills and total payments for any customer is their outstanding balance.
Recording a Manual Payment
If a customer pays in cash and you need to record it:
- Open the customer's profile in Customers.
- Click Add Payment (or use the quick-pay button in the customer list).
- Enter the amount, payment method, and optional note.
- Click Save.
The payment will appear immediately in the Customer Payments log.