Customers

The Customers section is the operational heart of ISPBills. Every internet subscriber managed by your ISP lives here — from initial registration through to billing, suspension, and account closure.

Customer management

What This Section Covers

ISPBills supports five distinct customer types, each with its own provisioning and billing behaviour:

Customer Type Billing Model Authentication Typical Use Case
PPPoE + Daily Billing Prepaid (daily deduction) PPPoE via RADIUS Reseller-managed subscribers
PPPoE + Monthly Billing Postpaid (monthly cycle) PPPoE via RADIUS Direct ISP subscribers
Hotspot Prepaid (session/package) Hotspot captive portal WiFi zones, public hotspots
Static IP + Monthly Postpaid (monthly cycle) Static IP assignment Corporate or dedicated-line customers
Other Flexible Manual Cable TV, value-added services

Pages in This Section

  • Customer Types — Detailed explanation of each customer type and when to use them.
  • Customer Actions — Day-to-day operations: renew, suspend, change package, reset password, and more.
  • Online Customers — Real-time view of currently authenticated (online) customers pulled from the RADIUS server.
  • Customer Zones — Organise customers into geographic or logical zones for easier management.
  • Custom Fields — Add extra data fields to customer profiles to capture ISP-specific information.
  • Import Customers — Bulk-import existing subscribers from a CSV file.
  • Devices — MAC address bindings for customer CPE devices.
  • Deleted Customers — View and restore soft-deleted customer records.
  • BTRC Report — Regulatory compliance subscriber report for submission to BTRC (Bangladesh).

Key Concepts

Customer Lifecycle

Registration → Package Assignment → Active Service
     ↓                                    ↓
 Import CSV                        Renewal / Upgrade
                                         ↓
                              Suspension (auto or manual)
                                         ↓
                              Reactivation or Deletion

Multi-Tenant Ownership

Each customer belongs to an operator (reseller, sub-reseller, or the admin). Operators can only see and manage their own customers. The admin has visibility across all operators.

Automated Provisioning

When a customer is created or their package is renewed, ISPBills automatically provisions the subscriber on the MikroTik router and FreeRADIUS server — no manual router configuration is needed.

Accessing the Customers Section

Navigate to Customers in the left sidebar. The default view shows all active customers under your account, paginated and searchable by name, username, phone number, or zone.