Partner Accounting

Partner Accounting separates money owed by ISP clients from money your Partner business owes ISPbills. It also provides pending work queues, date-based reports, double-entry journal lines and recent ledger postings. All amounts use the Partner account's billing currency.

Open Partner → Accounts to start. Use Billing center when you need to work with invoices or record a retail payment; the accounting pages are primarily views and reports.

Access and permissions

Partner Accounting requires a verified Partner account with completed onboarding and two-factor authentication. Partner staff also need billing-management access. Disabled staff accounts cannot open these pages.

Partners with billing or account restrictions may still be able to open accounting, billing, wallet and support pages to resolve outstanding issues.

Journal and Ledger show only the signed-in Partner business's transactions.

Financial overview

The Accounts overview and the Receivable, Payable and Ledger sections show these cards:

Card	Calculation
ACCOUNTS RECEIVABLE	Non-draft, non-void retail invoice totals minus their recorded paid amounts, never below zero.
ACCOUNTS PAYABLE	Non-draft, non-void wholesale ISPbills invoice totals minus their recorded paid amounts, never below zero.
RETAIL COLLECTED	Paid amounts recorded on non-draft, non-void retail invoices.
PARTNER WALLET	Current platform credit available to the Partner.

The wallet is displayed beside the accounting balances but is not the same as receivable, collected income or cash in a bank account.

Receivable and payable

Accounts Receivable

Receivable lists retail invoices issued by your Partner business to its ISP clients. Each row shows invoice number, client, issue and due dates, total, paid amount, remaining balance and status. Use it to identify which clients owe your business.

Accounts Payable

Payable lists wholesale platform invoices issued to your Partner business by ISPbills. The counterparty is ISPbills. Use it to identify platform charges your business still owes.

Both lists are ordered by issue date, newest first, and paginate 30 invoices at a time. They do not provide text or date search on this page. Use pagination and the displayed invoice reference, then open Billing center for invoice/payment work.

Partner-wallet top-up invoices are excluded from wholesale accounting totals, reports, journal and ledger entries. Treat wallet funding separately from ordinary wholesale platform expense.

Pending Transactions is a work queue

The Pending section contains three lists:

• Retail invoices awaiting collection: up to 100 retail invoices in open or uncollectible status, ordered by due date;
• Wholesale invoices awaiting payment: up to 100 wholesale invoices in open or uncollectible status, ordered by due date;
• Payments processing: up to 100 retail gateway payments in pending or processing status, newest first.

Daily and monthly reports

Daily Report

Choose a Report date and select Update report. If no date is supplied, ISPbills uses today. The report shows:

• retail invoices issued on that day as RETAIL BILLED;
• successful retail payments whose processing date is that day as RETAIL RECEIVED;
• wholesale invoices issued on that day as WHOLESALE BILLED;
• successful wholesale payments processed that day as WHOLESALE PAID.

Net cash movement is Retail received - Wholesale paid. It is cash movement for the selected day, not accounting profit, because billed revenue and platform charges are shown separately.

Monthly Report

Choose a month and select Update report. The same four totals are shown for the whole calendar month, followed by one row for every day, including days with no movement. Net cash on each row is retail received minus wholesale paid.

Reports use the invoice issue date for billed values and the successful payment processing date for received or paid values. Draft and void invoices are excluded. Therefore a payment processed this month for an older invoice appears in this month's received or paid total, not in the invoice's issue month.

Journal and ledger

The Journal combines retail invoices, successful retail payments, wholesale invoices and successful wholesale payments into debit and credit entries:

Activity	Debit	Credit
Retail invoice	Accounts Receivable	Retail Revenue
Successful retail payment	Cash / gateway	Accounts Receivable
Wholesale invoice	Platform Expense	Accounts Payable
Successful wholesale payment	Accounts Payable	Partner Wallet, or Cash / gateway

Journal defaults to the last 90 days. Enter From and To, then select Apply. The end date cannot precede the start date.

The Ledger shows the same type of posted entries for a fixed recent 90-day period together with the balance cards. It has no date control. Journal and Ledger combine the source groups, sort newest first and display at most the latest 500 entries. They are transaction listings, not customer/invoice search pages.

Reconciliation workflow

1. Open Pending and resolve retail invoices, wholesale invoices and gateway payments that still need completion.
2. Use Billing center to inspect the source invoice and record or verify the appropriate payment.
3. Open Daily Report for the settlement date. Compare RETAIL RECEIVED and WHOLESALE PAID with gateway, bank and wallet statements.
4. Remember that report payments follow the processing date, while invoice billing follows the issue date.
5. Open Journal with the exact date range and trace the reference through debit and credit lines.
6. Review Receivable and Payable for balances that remain outstanding.
7. Use the monthly rows for month-end completeness; zero-activity dates remain visible.

Search and reconciliation are different

The accounting page currently offers date inputs only on Daily Report, Monthly Report and Journal. Receivable, Payable, Pending and Ledger do not have text search. The Journal date filter limits posted entries; it does not change invoice status or reconcile a payment.

Use the invoice/payment reference shown in the tables to compare records in Billing center and the external gateway or bank. Do not assume that an open, uncollectible, pending or processing row is a confirmed cash receipt.

Troubleshooting

Problem	Check
Partner → Accounts is denied	Confirm email verification, 2FA and onboarding are complete, and that the active staff account has billing-management access.
Invoice is missing from Pending	Pending shows only open/uncollectible invoices and is capped at 100 per list. Check Receivable or Payable and Billing center.
Gateway payment is missing from Pending	Only retail payments in pending or processing appear. A successful or failed payment must be traced in Billing center or the Journal as applicable.
Daily or monthly received total differs from billed total	Billed uses invoice issue time; received uses successful payment processing time. They need not fall in the same period.
Wallet top-up is absent from wholesale totals	This is intentional. Partner-wallet top-up invoices and their payments are excluded from ordinary wholesale accounting.
Ledger cannot show an older transaction	Ledger is fixed to the recent 90 days and a maximum of 500 combined entries. Use Journal with a suitable date range, subject to its 500-entry display limit.
Journal shows no payment entry	Confirm the payment succeeded and its processing date falls inside the selected range.
Balance still appears after payment	Confirm the payment was posted to the correct invoice and its paid amount changed, then reload Receivable/Payable. Use Billing center to correct the source workflow.
Net cash looks different from profit	Net cash is only successful retail collections minus successful wholesale payments for the period; it is not revenue minus expense.