Network Operations

Use the service-assurance map to triage offline subscribers, router reachability, ONU alarms, and low optical levels.

Network Operations

Network Operations is the service-assurance map for current network health. It combines subscriber sessions with router, OLT, and ONU status.

Open Insights → Maps → Network Operations.

Indicators

Indicator Meaning
Subscribers Customers in the current tenant/operator scope
Online now Customers with an active session
Offline Customers without an active session
Routers online Routers currently reachable through the API
ONU alarms ONUs not reporting a healthy status
Optical alarms ONUs at or below the low-signal threshold

Use package, service-status, and billing filters to narrow the customer population. Layer controls show or hide subscribers, access nodes, and last-mile dependencies. Green customer markers are online; red markers require attention.

The headline indicators include subscriber totals, online/offline users, reachable routers, offline ONUs, and low optical signal alarms. Select any marker for its operational details. Customer markers may be dragged to verify and save their correct field location.

Use this workspace during outage triage to determine whether a report is isolated or shares an upstream access-device problem.

Triage an outage

  1. Apply package, service, or billing filters if the incident affects a known segment.
  2. Enable Subscribers, Access nodes, and Last-mile dependency layers.
  3. Search for the complaining customer and select the marker.
  4. Check online status, router, ONU, package, and coordinate quality.
  5. Inspect nearby red markers. A cluster suggests shared OLT, PON, router, power, or fibre failure.
  6. Open Auto Network Map to trace the logical upstream path.

Correct a customer location

Drag the customer marker to the verified installation point. On release, ISPBills saves the latitude and longitude and marks the location as verified. Only move a marker when the address has been confirmed.

Troubleshooting

Symptom Resolution
Online customer appears offline Check RADIUS accounting/session freshness and router assignment.
Customer is missing Confirm tenant/operator ownership, applied filters, and coordinates.
Marker is translucent/estimated Verify the address and drag it to the true installation point.
Last-mile line is absent Assign the customer's ONU and ensure both endpoints have usable coordinates.